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What we collect, why we collect it, and what you can control.
This Privacy Policy explains how Metro Productions ("Metro Productions", "we", "us", or "our") collects, uses, stores, protects, and handles information when you access or use the Metro Productions website and its associated online services, features, systems, and functionality (collectively, the "Website").
We believe privacy policies should be understandable, so this policy explains what information we collect, why we collect it, what you can control, and how we handle your information.
By using the Website, you acknowledge that you have read and understood this Privacy Policy.
We collect the minimum information reasonably necessary to operate an account system, community/forum, moderation system, and digital perk system.
We do not sell your Personal Information.
We do not operate advertising on the Website.
We do not collect information simply because it is available to us. Information is collected for specific purposes related to operating, securing, maintaining, and improving the Website and Services described in this Privacy Policy.
The main categories of information we may collect are:
The sections below explain each category in more detail.
The information we collect depends on how you use the Website and which features you choose to use.
We do not require you to provide information that is unnecessary for the particular feature you are using.
When you create an Account, we may collect:
You should use a unique password and take reasonable steps to protect your Account Credentials.
The Website may allow you to create and customize a public or partially public profile.
You may voluntarily provide information such as:
You are responsible for considering whether information you add to your profile should be publicly visible.
Your privacy settings may allow you to control who can view certain profile information.
The Website may allow you to connect external accounts, including Roblox and Discord accounts.
Connecting these accounts is optional unless a particular Website feature requires the relevant connection.
If you choose to connect a Roblox Account, we may store information such as:
This information may be used to identify your Roblox Account, provide account verification, determine eligibility for Website features, and provide or verify applicable Perks.
If you choose to connect a Discord Account, we may store information such as:
This information may be used to identify your Discord Account and provide features that require Discord verification or account linking.
You may unlink a connected Roblox or Discord Account through the available Website functionality, subject to any technical or security requirements.
Unlinking an account does not necessarily cause information previously recorded for security, moderation, transaction verification, or other legitimate purposes to be immediately deleted.
When you use community features, we may collect and store the content you submit.
This may include but is not limited to;
Content that you submit to public or community areas may be visible to other Users depending on the relevant feature and your privacy settings.
You should not post Personal Information that you do not want other Users to see.
When you sign in to the Website, we may create session records associated with your Account.
These records may include:
We use this information primarily to maintain secure sessions, allow you to manage signed-in devices, detect suspicious activity, and protect the Website.
We hash IP addresses rather than storing the raw IP address as part of ordinary session records.
A hashed IP address may still be treated as Personal Information where required by Applicable Law.
When you claim or receive a Perk through the Website, we may record information necessary to verify and maintain that Perk.
This may include:
We do not receive or store your payment card details when a transaction is processed by Roblox.
Roblox handles transactions processed through its platform according to its own policies and terms.
Many Website features can be used without providing optional profile information.
For example, you do not need to add a biography, location, pronouns, website, avatar, or banner unless you choose to do so.
However, certain information may be required for specific features.
If you choose not to provide information required for a particular feature, that feature may not be available to you.
We use the information we collect only for purposes reasonably connected with operating, securing, and maintaining the Website and Services.
These purposes include:
We do not use your Personal Information for unrelated purposes without an appropriate basis for doing so.
Metro Productions does not:
We aim to collect only information that is reasonably necessary for the operation of the Website and Services.
The Website may provide privacy settings that allow you to control how certain information is displayed.
Depending on the features available to you, these controls may include the ability to determine who can see:
You may also be able to:
Available privacy controls may change as the Website develops.
Changing a privacy setting does not necessarily remove information that was previously publicly visible or copied by another User.
The Website may provide notifications through the Website and, where enabled, by email.
Notification settings may allow you to control certain types of communications.
Some communications may be necessary and cannot be disabled, including important security notifications, Account notices, enforcement notices, changes to Services, or other communications relating directly to your Account.
We will not use your email address for unrelated promotional advertising without an appropriate basis and, where required, your consent.
Access to Personal Information within Metro Productions is limited to individuals who reasonably require access for their responsibilities.
Authorized Staff may access relevant User information for purposes including:
Where Staff perform privileged actions involving member records or other sensitive administrative functionality, those actions may be recorded in an audit log.
Audit logs may contain information about the Staff member, action performed, affected Account, and relevant date or time.
Audit records may be retained even after an Account is deleted where reasonably necessary for security, moderation, accountability, or legal purposes.
We may use third-party infrastructure and service providers to operate the Website.
These providers may include services responsible for:
Where a provider processes information on our behalf, we seek to limit its access to information reasonably necessary to provide the relevant service.
We do not sell your information to these providers.
If you choose to connect a Roblox or Discord Account, certain information may be exchanged with those services as necessary to provide the requested functionality.
For Roblox verification, we may use Roblox's publicly available APIs or related services to verify information associated with the Roblox Account you asked us to connect.
We only request information reasonably necessary for the relevant feature.
Your use of Roblox and Discord is also subject to their respective privacy policies and terms.
Metro Productions does not control how Roblox Corporation or Discord Inc. independently process information through their own services.
Some information you submit to public areas of the Website may be visible to other Users or members of the public.
This may include:
You should consider the consequences of making information publicly available before posting it.
Information that you make public may potentially be copied, quoted, archived, or redistributed by other people.
Metro Productions cannot guarantee that other Users will respect your privacy settings or that information previously made public can be completely removed from the internet.
We may process information when necessary to maintain the safety and integrity of the Website.
This may include reviewing:
Moderation records may be retained after an Account is deleted where reasonably necessary to protect other Users, prevent repeated abuse, investigate previous incidents, or maintain the integrity of the Website.
We take reasonable technical and organizational measures to protect Personal Information from unauthorized access, loss, misuse, alteration, or disclosure.
Security measures may include:
No online service can guarantee absolute security.
You are also responsible for protecting your Account Credentials and notifying us if you believe your Account has been compromised.
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy.
Account information is generally retained while your Account remains active.
Some information may be retained for longer periods where reasonably necessary for:
Different categories of information may therefore have different retention periods.
You may request deletion of your Account through the available Website functionality or by contacting Metro Productions through the support address provided in the Website footer.
When an Account is deleted, we will take reasonable steps to remove Personal Information associated with the Account, subject to information that we are permitted or required to retain.
Where appropriate, User Content such as posts or comments may be anonymized rather than completely deleted so that conversations and community discussions involving other Users remain understandable.
For example, a post may remain visible without being directly associated with your former Account.
Deletion of an Account does not necessarily result in immediate deletion of moderation, security, audit, transaction verification, or legally required records.
The Website requires Users to be at least 13 years old.
Users under 16 must have permission from a parent or legal guardian to access the Website.
We do not knowingly require children to provide more Personal Information than is reasonably necessary to operate the Website.
We aim to collect the minimum information reasonably necessary from all Users regardless of age.
If you are a parent or legal guardian and believe that a child has provided Personal Information to us in a manner that should not have occurred, or you would like to request deletion of information associated with the child's Account, you may contact us using the support information provided below.
We may request reasonable information necessary to verify and process such a request.
The Website may use cookies or similar technologies where reasonably necessary to operate features such as authentication, sessions, security, and account preferences.
These technologies may be required for the Website to function correctly.
We do not use cookies for third-party advertising or advertising profiling.
Where the Website introduces optional analytics, personalization, or other non-essential technologies in the future, this Privacy Policy may be updated accordingly.
Your information may be stored or processed using infrastructure located in jurisdictions other than your own.
Where information is transferred or processed internationally, we will take reasonable steps to handle it in accordance with Applicable Law.
The exact location of storage may depend on the infrastructure and service providers used to operate the Website.
Depending on where you live, you may have rights relating to your Personal Information under Applicable Law.
These may include rights to:
Some rights may be subject to legal exceptions or limitations.
You may also manage certain information directly through your Account and privacy settings.
We rely on Users to provide accurate information where information is required for an Account or Service.
You may update certain information through your Account settings where that functionality is available.
If you believe information associated with your Account is inaccurate and cannot be corrected through the Website, you may contact Metro Productions.
If Metro Productions becomes aware of a security incident involving Personal Information, we will assess and respond to the incident as required by Applicable Law.
Where notification is legally required, we will provide appropriate notice to affected individuals or relevant authorities within the timeframe required by law.
We may also take reasonable steps to investigate, contain, and remediate security incidents.
We may update this Privacy Policy from time to time.
When we make changes, we may update the "Last Updated" date at the beginning of this policy.
If we make a significant change to how Personal Information is collected or used, we may provide additional notice through the Website or another reasonable method where appropriate.
You should periodically review the current version of this Privacy Policy.
If you have questions about this Privacy Policy, want to request access to or deletion of your information, have a privacy concern, or are a parent or legal guardian making a request regarding a child's information, you may contact Metro Productions through our Ticket System, which may be found as a button on the bottom right of the Website.
Metro Productions is an independent Roblox development studio and online community.
Metro Productions is not affiliated with, endorsed by, sponsored by, or otherwise officially associated with Roblox Corporation or Discord Inc.
Roblox and related trademarks are owned by Roblox Corporation.
Discord and related trademarks are owned by Discord Inc.
This Privacy Policy applies to information collected by Metro Productions through the Website and does not replace or govern the independent privacy policies of Roblox, Discord, or other Third-Party Services.
You should review the applicable privacy policies of any Third-Party Service that you choose to use or connect to the Website.